mobile services – do they care about us???

Motorola / Redington Services
Problem description :
– battery drains so often
– headset doesn’t work – problem with the socket – gets disconnected often (loose connection).
– FM isn’t audible

Logged on 22/Oct @ Redington, Alwarpet ( with warranty )

I was told to get back after a few days to know the status.

As I called after 3-4 days, it was told that some problem with RF board and was sent to bangalore office. I was told that it might take 2 weeks.

Again I called up after 2 weeks, no update. I was told will take another two weeks. I was waiting almost a month but with no idea of whats going on to my mobile. Then I logged a complaint with Motorola (24th Nov). Motorola claimed that it will take atmost 20 days even in the worst case when they might have to import the goods from singapore and I was informed that by 27th Nov I’ll get the status (from Motorola). No response from both Redington as well as Motorola. I tried to reach Motorola over toll free number for two days and to the worst the calls were unanswered.

After a week, dialed Redginton to get the status, suprise!! seems the mobile was ready and I was asked to get it back. It is not an easy process to get the mobile back. After getting the mobile, just turned it on. Bull shit!! Display was gone.. It was working fine. These guys replaced RF board and didn’t re-connect it to my display. They refused to take it back and was asked to re-login (file a new complaint). Then I forced and talked to some person over there and they accepted to take it for observation again(1st dec) – again now its back to them and was told to wait one day to know the status.

The next day I just walked in to get the mobile. Sir, Wait! Sir, Wait! The delivery boy went inside the lab and didn’t turn back. He came back after an hour with a mobile, I was eager to get it, unfortunately its not mine someone else was waiting for hours to get that. When I enquired and told him that I m there and was waiting for almost an hour. The boy said, engineer is looking at the issue now only and will take time wait and get it. Again an hour. Got the mobile, was trying to check it. As usual, they returned mobile back with battery dried out. On returning home and charging the mobile, found that FM – sound good, display – looks good, except that I had the feel that board is not placed in the correct position and the slider doesn’t open and close properly but its ok, some how they gave back my mobile. On dialing found that I’m not able hear the sound that the person on the other side speaks. Arg!!! these guys again missed out something else.. Went back to the center (Dec 5th) next day and reported the problem. Nothing much, wait for hours, engineer will look at the issue (this is just told.. you know nothing on who is there and what he is doing..). After sometime the boy told the spares might not be available and it might take time, he might have to take it from somewhere else and connect it.. Ah god.. Its my new mobile ( with warranty ). I had been to that service center for more than 4-5 days and it was not even a single face that left with a smile.

(1) Motorola being a giant in the mobiles, I didn’t expect that they care nothing about the consumers and the support. Do they have some process for customer servicing? Why do they even have to tie with such a servicing center that just shucks!! Do they really care about the defects and complaints ??

I recently had serviced my Honda Activa in a local service center (@ Erode), even those guys had a standard process. It took just one day for them to service my vehicle I gave it in the morning, was told to get back by evening and I got the scooter back in the evening ( of course had to wait some time ) and after a few days, I got a call from the service center to check how the scooter works after servicine and when I told there some minor problem, I was told to get in there and they will look at it.

But this mobile service center and the M*T* mobile isn’t worth of it and I’ll never again go for it.

Motorola em325 – my experiences/feedback

I have used Nokia/Samsung/Sony Ericsson and recently I have switched to Motorola EM325. Finally I made up the decision to post my bad experiences with this mobile/model. My intension is not to promote some ABC mobile/model, I’m just sharing my points that I had noted these days with my mobile/model.

  • Contacts, you don’t have the distribution lists as in Nokia. Just to send Good Morning/Night wishes to my friends I had to select a-z contacts every day. There is an attribute called “Category” which is useful only to search the contacts. At least I could have had an option to send sms to a category.
  • Could not add more than one number for the same contact. Say I have a friend X, who has a land line number xxx and a mobile number yyy. It is still two contacts with same name and (same or different, in this case different) number type (Mobile, Home, Office etc..)
  • Contact quick search is limited to 4 characters.
  • The GPRS is always on. (The icon saying GPRS next to network strength). Am still searching for a way to turn it off.
  • The most annoying thing that I have faced is when sending a message, if there is an incoming call, Bang!! we can neither answer nor ignore it. I have to use the sliders to ignore it or wait till the caller cuts. I still doubt in case that message being sent was intended to many contacts, does it deliver to all?? I doubt it.
  • When the message sending fails, it reports by the number being used, if it is more than one it lists (hope) the numbers, Does it mean that I have to remember everyone’s number and go ahead with further processing (resending to those recipients). why can’t it just say by contact rather than using the number.
  • The second most annoying problem that I had experienced is with the music library. When I had the 2GB Memory card. It took very very long time to just open up the music library.(Now with 1GB memory card it takes almost a minute to load the music library).
  • If you do not close music library/player smoothly (if you close by pressing the red button when playing the music or some other means – perhaps I find no other way to close the music player), the next time you load the music library, there will be no listing (The library will show up nothing). I had to do a refresh in the music library to get the songs updated/shown.
  • The Playlists!! I have tried creating playlists and it never worked. I did create playlist by adding some songs and gave it a name and I was notified that the playlist was created, but it was there only until the player remained open. When I closed and opened the player next time, the playlists were lost!!
  • In games, when I got the mobile, there was car game but I lost it somehow when I added the Memory stick and installed games through it.
  • I was expecting a dialer tone. A tone/song for a contact. Its not available. You can set a tone for all and that’s all. This feature was there even in Nokia 1100.
  • We cannot see the tower details. i.e the tower location. Only the network provider information is shown. i.e Aircel.
  • about a few months (5-6) months after purchasing, I am now facing problems with the FM and the battery.FM doesn’t work at all, which I doubt might be coz its not shock resistant. I think I dropped by mobile down sometimes. It could be the problem, but the battery, Its worse now. It lasts just for 10-12 hours with no calls/sms/fm/music, earlier it used to last till 2 days. Every night during my travel, I start with full battery by the time I wake up mobile would run out of battery.

sed commands useful for hibernate

After generating hibernate files using ant tasks the column names and table names has to be edited.

say generated code

This has to be edited as,

I use the following sed commands to do this.


sed -i 's|table="\([a-zA-Z_]*\)"|table="\"\1\""|g' table.hbm.xml
sed -i 's|column name="\([a-zA-Z_]*\)"|column name="\"\1\""|g' table.hbl.xml
sed -i 's|schema="\([a-zA-Z_]*\)"|column name="\"\1\""|g' table.hbm.xml

gnome-do plugin [part 1]: create an action

I started trying out gnome-do when I read an article about the upcoming ontology based tools (gnome-do and ubiquity) in Linux for you. There are many plug-ins available for gnome-do (official and community). I am using Debian(lenny) and had a hard time in setting it up. Setting up do from source was easy, but setting up the plug-ins from source was hard. Do plug-ins (0.8.3) depends on banshee (>=1.4.3), but debian lenny had a lesser version. Then I tried to set up banshee from source which again asked for gstreamer-* > 0.10.3 which was not available in Lenny. Moreover the first step for building banshee in Lenny has failed (apt-get build-dep banshee). Finally, I migrated to debian testing and got gnome-do and its plug-ins from debian repository without any problem. Its time to start our own plug-in, before proceeding to this step, I tried to build a plug-in( EOG-Slideshow ) that is available already in launchpad. All you have to do is,

1. run gnome-do from terminal

2. open the project file in monodevelop

3. build it from Monodevelop.

4. Now, open the plug-ins list by clicking on do in system tray and selecting the preferences. The list of plug-ins available are listed here.

5. We have to drag the dll (which we had compiled just now) and drop it in.

6. Terminal should show the status that the plug-in is getting installed. once it is installed then we shall enable it and start using.

Now, lets start writing the plug-in, the simplest plug-in that I found on net is Google-Search. There are few changes required (we need to include .addin.xml for the plug-in and we should inherit Act etc..).

HelloWorld.cs:

using System;
using System.Collections.Generic;
using System.Linq;
using Do.Universe;
namespace HelloWorld
{
class HelloWorldAction : Act
{
public override string Name {
get { return "HelloWorld"; }
}
public override string Description {
get { return "Say Hello World."; }
}
public override string Icon {
get { return "search"; }
}
public override IEnumerable SupportedItemTypes {
get { return new Type[] { typeof (ITextItem) }; }
}
public override IEnumerable Perform (IEnumerable items, IEnumerable modItems) {
string query = (items.First() as ITextItem).Text;
System.Diagnostics.Process.Start("/usr/bin/xmessage", " -center -default okay hello, " + query);
return null;
}
}
}

HelloWorld.addin.xml:

<Addin
id="HelloWorld"
namespace= "Do"
version="0.1"
name="HelloWorld"
description="Say Hello World."
author="SatheeshKumar Mohan"
category="Community"
>

how to compile it?

$ gmcs -target:library -r:/usr/lib/gnome-do/Do.Universe.dll HelloWorld.cs "/res:HelloWorld.addin.xml"
That’s it, add the plugin to gnome-do as we did earlier and enable it. Just launch do, type anything say, sathyz and select the action “hello world”, it will display an xmessage saying “Hello, sathyz”.

The principle is this action is supported for any text item, (so the source here is text) and action to perform is show a dialog saying hello, # that text#. In the next part l am trying to get data from a specific source, say the data for Rhythmbox comes from rhythmbox.db,for ssh connect it is ~/.ssh/config.